Coffee / Espresso Machine Repair and Service

We provide a wide range of services from the provision of espresso machine spare parts through to general maintenance and servicing.

We operate nationwide and have a large team of highly skilled engineers on hand 24 hours a day.

Looking After Your Coffee Machine

Coffee machines are expensive pieces of equipment that require pro active and regular maintenance. An inefficient machine will not perform to its optimum potential, will incur more costs and will produce a poor cup of coffee.

Spending a short amount of time each day making sure the machine is clean and working properly can save you time and money in the future.

For further advice see our Barista Tips section

Service

We recommend that coffee machines are serviced every 12 months, to maximise their lifespan.

This can be carried out at your premises and dependant on the type of machine, this would include:

• Strip and clean group heads.
• Replace washers, seals, shower plates, heads and gaskets.
• Strip, check, clean steam and water valves and replace seals where necessary.
• Check and adjust general machine settings.
• Advise on general condition of the machine and parts required for replacement, at point of service and in the future.

Also available (off site):

• Strip down and de-scale the boiler, feed pipes and group heads.
• Pressure safety valve test
• Electrical safety test.

Breakdown / Repair

Initially one of our experienced operators will try and help you resolve the problem over the telephone.

If that is not successful then we would send a field engineer out to site. Our engineers carry the most common spare parts so that most problems can be repaired on site.

In the unlikely event that the machine could not be repaired on site, we would either arrange another on site visit if appropriate, or take the machine in to our state of the art workshop where we can deal with all types of repairs and refurbishments.

Spare Parts

We stock a wide range spare parts for all our coffee machines.

Our engineers carry all the most common parts in their vans.

Water Treatment

We also specialise in water filters (or CTUs - Calcium Treatment Units) which are essential for ensuring that your coffee machine is not damaged by the build up of limescale.

We recommend that a water filter is fitted to any plumbed coffee machine. Unless otherwise requested we will fit a CTU as standard when we install any plumbed machine.

Water filters should generally be replaced annually. Exceptions to this are very busy sites or sites where a small filter has to be used due to space restrictions. In these cases the filter should be replace more often.

Warranty

All our commercial coffee machines come with full parts and labour warranty. Please note that this warranty does not cover issues caused by poor cleaning or descaling.

Contact Us

Our main priority is service and customer satisfaction. There is always someone at the end of the phone ready to answer any questions you may have or to arrange a visit.

You can contact our service and spares dept by calling 0845 4500500 or emailing us using the contact form.