About Our Services & Training
Much more than beans and machines
With our expert engineers and brilliant in-house barista we can perform repairs and scheduled services on a range of commercial coffee machines as well as teaching you and your staff everything that you need to know about making speciality coffees.
We believe in education, which is why we not only provide intuitive troubleshooting guides to help users keep their machines in lovely working order but also bespoke training days for all our commercial customers.
During our relaxed and information-filled events, all attendees will learn everything they need to know about coffee, the industry and the drinks needed to see their business succeed. By the end of the course, you will be able to make and serve lattes and cappuccinos blindfolded!
With dedicated training and workshop facilites at our headquarters, we make it easy for all of our customers to access our services.
Maintenance, Service & Repairs
A working coffee machine goes through a lot of wear and tear, and so we recommend that all coffee machines – be that traditional espresso machine or bean to cup – are serviced at least once every twelve months.
Essentially a coffee machine health check, a service allows us to address any minor issues and like a vehicle increase the mileage of the machine.
Routine check-ups will prolong the working life of your espresso machine and, importantly, prevent minor issues from becoming major issues.
One major issue could see your machine out of action for a long period of time, and if coffee is going to be your key product, then it's important to prevent costly downtime.
We have a large team of highly skilled engineers, on call 24 hours a day operating the length and breadth of the United Kingdom, to ensure that any coffee machine downtime is kept to a minimum and get you back making speciality hot drinks as soon as possible.
If your issue can't be resolved straight away, you can be sure that your precious machine is in safe hands.
Our team of experienced engineers carry almost all major spare parts and if they are unable to resolve your issue straight away, we'll schedule a specialist repair at our dedicated workshop if required.
With a range of espresso machine service options and affordable coffee machine repair packages available, we will strive to get you up and running again no matter the problem.
How to avoid calling us out
We do our utmost to ensure that if you encounter an issue, we will solve it, but we understand that you don't want to have to call us every time you have a minor mishap.
With a range of handy guides to help prevent common problems, providing quick-fixes to little niggles that you might encounter, our hope is that this information will help you self-diagnose and fix a whole range of regular issues. Which will save you time and money.
Of course we understand if you are unsure, so don't fret, give us a call and we'll be more than happy to give some simple problem solving advice.
Free for our customers* and available to all, we offer a number of scheduled training days that will turn coffee novices into tamper wielding expert baristas in just a couple of hours.
Using an espresso machine effectively is not quite as simple as a barista makes it look, the real art of making coffee lies with the machine operator, and we understand the importance of a solid training plan.
Our course will guide you through all aspects of speciality coffee making including espresso making, milk foaming/milk frothing, how to make popular coffees, coffee tamping, grinding and much more.
At the end of the course, attendees will have gained a comprehensive understanding that will draw envious glances from those not initiated in the dark arts of the espresso.
*with a commercial espresso machine purchase or regular ingredients purchases