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Espresso Machine Troubleshooting

Stop button light flashing

Possible cause: Water turned off at the mains

Ensure that the water supply is connected and switched on.

Possible cause: Too much water drawn off from the hot water tap

Turn the machine off and then leave for ten seconds and turn back on again. Ensure that the boiler fills correctly by checking the water level gauge which is generally located on the front of the machine. If the stop light continues to flash then repeat the procedure.
When the boiler fill light goes out and the boiler refills wait for the espresso machine to reach its required temperature.

Unable to froth milk

Possible cause: Steam pressure is low

Check that the boiler pressure level is at 1.0 bar and that the machine is turned on.

Possible cause: Steam nozzle is blocked

Remove and clean thoroughly.

Possible cause: Poor milk quality

Try again with a different portion of milk taken from a separate batch.

Possible cause: Attempting to re-froth boiled milk

Dispose of the contents of your jug, wash, dry and then try again with a fresh quantity of milk.

Cold coffee

Possible cause: Machine not up to operating temperature

Ensure that the machine is switched on and wait for fifteen minutes, or until the espresso machine reaches its optimum temperature. This can be checked via the corresponding gauge, which is traditionally located

Possible cause: Filter baskets not hot

Lock the filter basket into the grouphandle and flush hot water through them. Always leave the filter holders locked into the grouphandles during the working day, only remove them for cleaning procedures.

Possible cause: Cold cups

Ensure that pre-heated cups are always used.

Coffee dispenses too slowly

Possible cause: Blocked grouphead

Perform a daily cleaning routine to remove any blockages in the grouphead and surrounding pipework.

Possible cause: Too much coffee in the filter basket

Check that the right filter basket is in use.

Possible cause: Check operating pump pressure is at 9 bar

Run water through the grouphead and check that the pressure gauge located on the espresso machine reads at least 9 bar.

Possible cause: Grind set too fine

Change your grinder settings.

Possible cause: Coffee in filter holder is over compressed

Discard the ground coffee from the grouphandle, replenish from the grinder and tamp with the correct, lighter, pressure.

Coffee dispenses too quickly

Possible cause: Not enough coffee in the filter holder

Check that the right filter basket is in use.

Possible cause: Grind set too coarse

Change your grinder settings.

Possible cause: Coffee in the filter is not tamped enough

Discard the coffee in the grouphandle, replenish from the grinder and then tamp at the correct pressure.

Grouphandle is difficult to load and lock into the grouphead

Possible cause: Too much coffee in the filter basket

Check that the correct filter basket is being used.

Possible cause: Gasket damage

The gasket may need replacing. Call our service helpline on 0845 4500 500.

Coffee is leaking from the grouphead or filter basket

Possible cause: Coffee build up

Perform a daily cleaning cycle to remove any built-up coffee.

Possible cause: Filter basket damage

Filter basket needs replacing. Call our service department on 0845 4500 500.

Possible cause: Gasket damage

The gasket may need replacing. Call our service helpline on 0845 4500 500.

Leaking from the front of the machine under the drip tray/grill

Possible cause: Waste pipe/box blocked

Take off the drip tray and clean out the waste box and the waste pipe, removing any coffee deposits and residue with a damp cloth. Run hot water into the box until the flow is clear.

Possible cause: Boiler overflow

Turn off the machine immediately and call our service department: 0845 4500 500.

Leaking from the back of the machine

Possible cause: Boiler overflow

Switch off the espresso machine and call a member of our service team on 0845 4500 500.

Incorrect coffee level in cup

Possible cause: Incorrect dose set on the touch screen

Switch off the espresso machine and call a member of our service team on 0845 4500 500.

Possible cause: Incorrect button on touch pad selected

Check touch pad diagrams and icons to ensure the correct button is selected in the future.